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Rachel Happe's avatar

This is a great explanation of the way generative AI uses what should have *always* been a community management norm - because it was true for search before AI and true for human context/resonance before digital search existed. Words are fungible, phrases and concepts even more so, based on how someone thinks and how/when they learned things. It's one of the reasons we need a taxonomy AND a folksonomy that has a dotted line back to the taxonomy.

Also LLMs without robust communities have a short self-live these days.

Rosie Sherry's avatar

Love this!

"The uncomfortable truth is that the “single source of truth” obsession was never about learning. It was about control and cleanliness because it felt good and made us look neat and tidy. " 🌶️

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