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The Ever Changing Architecture of Arrival
Most communities have spent a decade perfecting the front door and completely ignoring what happens at the side entrances.
Jul 13
•
Jillian Bejtlich
2
The Myth of Relational Knowledge
AI didn’t change what good community knowledge looks like. It just made bad architecture *really* noticeable.
Jul 6
•
Jillian Bejtlich
1
June 2026
Control Truly *Is* for Amateurs
Rachel Happe was right all along (of course). The best community design is invisible. Not because it’s subtle. Because it’s a theme park.
Jun 29
•
Jillian Bejtlich
4
1
1
The Maintenance Crew Problem
What if your engaged users are actually infrastructure, not audience?
Jun 22
•
Jillian Bejtlich
2
What You Promised Without Knowing It
Your founding ethos isn’t what you wrote in the mission statement. It’s what your earliest members learned to expect.
Jun 15
•
Jillian Bejtlich
2
The Value Was Always Leaving
We've been designing for member re-entry. But now what about knowledge portability?
Jun 8
•
Jillian Bejtlich
3
1
The Worst Review in the Room
The floor of your community sets the ceiling for participation.
Jun 1
•
Jillian Bejtlich
3
May 2026
What’s Already Gone: The Leading Indicators of Knowledge Decay
Can you tell when your community’s knowledge base is dying before it actually dies?
May 25
•
Jillian Bejtlich
What's the Half-Life of a Perfectly Average Member?
Exploring why the half-life of a B2B community member is determined by their learning curve, not your content calendar.
May 18
•
Jillian Bejtlich
1
1
Is This Thing On? Anyone There?
When low volume is a sign your community is working, not failing
May 11
•
Jillian Bejtlich
2
Content, Content, Everywhere.
But not a drop of originality or perspective to spare?
May 4
•
Jillian Bejtlich
3
April 2026
The Moderator-Free Fantasy
What happens when moderation goes underground?
Apr 27
•
Jillian Bejtlich
1
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